1-Year Overland Storage Gold Support Extension for Overland Storage ArcVault 2U 12/24 - P/N: EWGOLD1E-AV2

Gold Support

If your storage systems must be available around the clock, our Gold level support offering is designed specifically for you. Owners of Overland Storage products covered by this premium coverage level of support can access our technical support team 24 hours a day, 365 days a year, including holidays. This enhanced support provides priority technical response based upon engineer availability and call volumes, in most instances technical access will be obtained within 4 hours. We will promptly diagnose your problem and if we determine that hardware repairs are required one of our trained field engineers will be dispatched to your site for arrival within 4 hours. In most cases this means that your storage systems will be back in operating mode the same day (or night).

Gold Service Includes:

24 hour access to web support tools 24 hour, 365 day access to telephone technical support 4 hour response on site hardware repairs Maintenance coverage for Protection OS on applicable products