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Copper Service (Phone Support 24x7 and Advanced
Parts Replacement)
Copper Service, available for Snap Server systems and SANbloc S50 expansion
units, is available as an annual contract that can be initially purchased for a
maximum duration of 5 years and renewed annually thereafter. It includes all of
the services available in Bronze Service (Phone Support 24x7, bug fixes,
software updates, and software upgrades) plus accelerated hardware repairs with
advanced parts replacement. With advanced parts replacement, Adaptec will ship
replacement parts to your site prior to receiving the failed parts at our
factory.
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